Caernarfon Castle Site Entry Tickets
From Monday 20 September 2021 it will not be possible to book online tickets for Cadw’s staffed sites, with all ticket allocations available onsite only on the day of your visit. However, tickets for Castell Coch will still be available online due to the size and layout of the site.
Furthermore, we will be operating a series of rolling site closures while we upgrade our systems in order to improve the visitor experience. Each of our sites will be closed in succession for between one and three days during this period.
We will be announcing details of when online tickets will be available again in October.
Please note: Due to ongoing conservation works at Caernarfon Castle, it’s not possible to enter the King’s Gate, to compensate for this visitors will be offered a free guidebook (1 per party).
Entry to the castle will be through the Eagle Tower — on the quay side opposite the Aber Swing Bridge.
Disabled access will be limited as entry will be through the Eagle Tower up approx. 50 steps, (see photo above) please contact our team for more information and to pre-arrange access on 01286 677617.
If you are feeling well and so are the people you live with you’re welcome to Cadw sites as they re-open. If you or people around you have flu or common cold-like symptoms please stay at home and book your tickets at a later date. If you become ill after booking your tickets please email firstname.lastname@example.org
Please check our social media channels before you visit in case of any site closures. If in doubt please call the site directly before you travel. Some of our sites may have restricted access during this period, with some small or narrow spaces not accessible. Site telephone numbers can be found on our website: cadw.gov.wales
All tickets are non-refundable and non-transferable due to our need to strictly control the number of people onsite at all times. Should the site close for any unforeseen reason all ticket purchases for that period will be automatically refunded. Please contact us if you do not receive your refund within 10 working days.
If you have reserved free tickets, your ticket may be invalid without an accompanying membership card or proof of promotion.
The following free entry categories must be accompanied by proof of membership to validate your ticket; Cadw member, English Heritage Member, Historic Scotland Member, CSSC member, Monument Pass holder, Local Residents’ Pass holders, Senior Pass holders.
Any free ticket without the backing of the above will be invalid. Please note that this does not apply to disabled visitor and companion access. If you are in doubt whether you qualify for free entry please email email@example.com
1st year English Heritage and Historic Scotland members are entitled to 50% reduced price entry; please book a free member ticket and pay your reduced admission on arrival.
Please arrive at the site during the time allocated on your ticket. Entries will not be processed for those who arrive before or after their allotted time. The length of time permitted onsite will vary, please check the information provided on our website for the site you wish to visit.
Please have your ticket ready to scan before you enter the site.
Please at all times adhere to the site safety signage and any government restrictions in place regarding social distancing. New government guidelines may be in place between booking your ticket and visit our sites – please make sure you are aware of all mandatory safety measures before visiting our sites.
For your safety we are: restricting visitor numbers to safe levels; ensuring social distancing; providing hand sanitiser stations and implementing enhanced hygiene routines in toilets and any communal open areas.
One way systems may be in place and some of our sites may have restricted access during this period, with some small or narrow spaces not accessible.
Cadw is a member of the ‘We’re good to go’ scheme.
Cadw is supporting the NHS Test and Trace scheme as part of our promise to keep both staff and visitors as safe as is possible.
If you need to book tickets and are unable to do so online, please call us on our helpline number:
Open daily 10am–4pm
Please select the date and time of your visit to view available tickets. ONE family ticket admits up to 5 people (2 adults & 3 children) if you require additional child tickets please reserve in a separate transaction.
You can purchase up to 10 entries per transaction. If you require more tickets, please place an additional order.