Published 2011 / 64 pages / ISBN 978-1-85760-287-6
Size 210mm (w) x 255mm (h) English language
Thank you for your order.
Prices shown are for UK delivery only. To discuss overseas orders please email CadwOnlineShop@gov.wales.
Standard UK delivery (by Royal Mail or Courier) £2.95
Applies to UK standard rate delivery only – you can expect delivery by Royal Mail or courier within 7 working days of placing your order.
It may take longer to deliver to remote areas, including the following post codes: AB, BT, DD 8-11, HS, IV, KA 27-28, KW, PA20-23, 28-29, 31, 34, 41 onwards, PH8, 10, 16, 18 onwards, TR21-25, ZE.
When will my products be delivered?
After you have placed your order online, we will send you an order confirmation email with the subject ‘Cadw Online Shop – thank you for your purchase’.
If you have not received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send an email to: CadwOnlineShop@gov.wales.
If you have purchased ticket(s) for an event, you will receive an email to confirm your booking. Please bring your booking confirmation along with you to gain entry.
RETURNS AND REFUNDS
Our returns policy:
We hope you will be delighted with your purchase. Should you wish to return a product (excluding publications) bought from us, we will be happy to refund or exchange in full.
Important: Publications can only be refunded if faulty/damaged during transit or prior to dispatch, or if the incorrect publications is sent to you by us.
Items must be unused, in original packaging (with labels) and returned within 30 days of receiving your order. This policy is in addition to your statutory rights and consumer rights.
To arrange a return, please email CadwOnlineShop@gov.wales where you will receive a Returns Authorisation Code and a returns form. Goods should be returned along with your completed returns form to:
Cadw Retail – Online Shop,
Unit 5/7 Cefn Coed,
Please send your package using a secure or traceable method and keep your proof of postage. Return costs are borne by the customer unless an item is faulty.
If we sent you an item you did not order (an "incorrect" item), please email us and we’ll send you a pre-paid postage voucher in order to return to us.
All refunds will be processed within 14 days from the date the returned items have been received.
Refunds will be credited back to your original method of payment within approximately two days of being processed. Depending on your bank, it may take longer for the credit to appear on your account statement.
Please note: If you have purchased an item at a Cadw shop and would like a refund, this can be processed in store only. Please do not use the above process.
Items we are unable to refund or exchange
We are unable to offer a refund or exchange on the following products (unless faulty):
We will refund you the full delivery charge when a product is returned as faulty or damaged, but not when a product is simply unwanted.
If an item is faulty, please contact us on 03000 250022 or email CadwOnlineShop@gov.wales to discuss arrangements for the return or replacement of the item.