Caerphilly Castle Guidebook
Caerphilly Castle is widely regarded as one of the great castles of medieval western Europe.
Its massive walls and towers were combined with sprawling water defences, creating a fortress not just of enormous strength, but also one that would serve as a potent symbol of lordship and power.
Caerphilly is of further interest as an early example of the concentric (walls-within-walls) principle of defence. Several of its features were subsequently adopted in the great castles built by King Edward I (1272–1307) in north Wales.
Published 2016 / 64 pages / ISBN 978-1-85760-432-0
Size 210mm (w) x 255mm (h) English language
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This policy was last updated on 30 July 2020.
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If you visit on a multiple person membership or as part as a group, we will record the contact details for the ‘lead member’ or person purchasing the tickets online. We will also record the number of people included in the booking.
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Under data protection legislation, you have the right:
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For further information about the information which the Welsh Government holds and its use, or if you wish to exercise your rights under the GDPR, please see contact details below:
Data Protection Officer
The Information Commissioner’s Office (ICO), our independent regulator for data protection can be contacted at:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF
Telephone: 01625 545 745 or 0303 123 1113 Website: www.ico.gov.uk
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If you have not received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please email: CadwOnlineShop@gov.wales.
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Our online tickets refund policy:
- Ticket prices, ticket availability and site opening times can be found on wales/cadw
- Tickets and booking fees must be paid at the time of your order and tickets cannot be reserved pending payment.
- All online tickets for events are non-refundable unless the event is cancelled by Cadw whereby a full refund will be given.
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- Our online day admission tickets are valid for six months from date of purchase. Please use them before the expiry date as we’re unable to give refunds for unused tickets.
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- Under 5s receive free admission, so an online day admission ticket is not required for entry
Our shop returns policy:
We hope you will be delighted with your purchase. Should you wish to return a product (excluding publications) bought from us, we will be happy to refund or exchange in full.
Important: Publications can only be refunded if faulty/damaged during transit or prior to dispatch, or if the incorrect publication/s is sent to you by us.
Items must be unused, in original packaging (with labels) and returned within 30 days of receiving your order. This policy is in addition to your statutory rights and consumer rights.
To arrange a return, please email CadwOnlineShop@gov.wales where you will receive a Returns Authorisation Code and a returns form. Goods should be returned along with your completed returns form to:
Cadw Retail – Online Shop,
Unit 5/7 Cefn Coed,
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Items we are unable to refund or exchange
We are unable to offer a refund or exchange on the following products (unless faulty):
- publications; such as guidebooks / guide pamphlets
- perishable goods; such as food
- personal grooming products
- pierced jewellery
- unsealed CD, DVD or videos
We will refund you the full delivery charge when a product is returned as faulty or damaged, but not when a product is simply unwanted.
If an item is faulty, please contact us on 03000 250022 or email CadwOnlineShop@gov.wales to discuss arrangements for the return or replacement of the item.